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FREQUENTLY ASKED QUESTIONS

  • WHEN SHOULD I EXPECT MY ORDER?
    We are just as excited as you are for you to receive your order! Carbon and Sulfur is a small online business, consisting of 2 people. Typically, processing and shipping takes 3 - 5 business days before you receive your tracking number.
  • WHAT SHIPPING CARRIER DO YOU USE?
    Reliable local USPS.
  • WHAT IF MY ORDER IS DAMAGED OR BROKEN WHEN IT ARRIVES?
    We are sorry to hear this. :( Please refer to our Return Policy procedure here.
  • DO YOU SHIP OVERSEAS?
    Unfortunately, we do not ship overseas.
  • ARE YOU AVAILABLE IN CREATING CUSTOM PIECES?
    We would love to hear your thoughts! You may reach out to carbonandsulfur@gmail.com to set up a free consultation.
  • DO YOU SELL AT POP UP STORES?
    Yes! We invite you to join the tribe and subscribe here and or follow us on instagram @carbonandsulfur you'll be one of the firsts to know where we will be next. You may also check our upcoming events for more information. We would love to meet you!
  • WHAT METHOD OF PAYMENTS DO YOU ACCEPT?
    We accept all credit cards and cash (for studio pick up and pop up only).
  • CAN I PURCHASE A GIFT ORDER?
    Of course. Click the 🎁 gift box option at check out and we will send them a personalized note from you. Summary of purchase will not be included.
  • PRODUCT INFORMATION
    Our products are non toxic and we use a lead free glaze. All items are dishwasher and microwave safe.
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